FAQ

If you see an error message stating that your credit card is invalid, this has most likely happened for one of the following reasons:
1. You have incorrectly entered your credit card number.
2. You have incorrectly entered your CVV code.
3. You have incorrectly entered your expiration date.
4. You have used a cancelled credit card to place your order.
5. Your card is restricted to point-of-sale transactions only (sales where your card is physically scanned).

Please double-check your credit card and/or with your bank to ensure that none of these problems have occurred. If you realize that you've made a mistake, simply return to the payment option page and enter in the correct information. Continue checking out as normal.

If you're still encountering problems, please contact us. However, at NO point should you ever e-mail us your full credit card number. Your e-mail does not have the same security features in place as the website. If you wish to reference a specific credit card that you already have on file with us, please reference by the order number.

If you believe that you have provided us with an incorrect CVV code or expiration date you may send us that corrected information via e-mail referencing by the order number.

If you believe that your card was declined due to insufficient funds, but now have those funds available, you may ask that we attempt to charge your credit card again.

If you believe that your card is restricted to point-of-sale transactions, you must either contact your bank about removing such restrictions, provide us with a different credit card, or choose a new payment method.

The first time you place an order on Waysale.com, we may need to obtain some faxed / emailed details from you to confirm the payment for your order is authorized.

The reason for this check is that Paypal payments are often made from stolen credit cards or hijacked Paypal accounts. We need to make sure that the person / address we are delivering the goods to is truly the same person/ company making the payment.

The purpose of the check is to verify that the person who made the Paypal payment for the Waysale order is aware of the payment and is either the addressee/consignee of the order, or partnered with the business making the order.

Not all first customers will need to go through this checking process, but please check your email in the two days after placing your order and payment in case we are trying to contact you to perform the payment check.

If you are a free web mail user, e.g. Yahoo / Hotmail , or an AOL user, or in fact anyone with an over-aggressive spam filter.

Typically, the information we will ask you to provide to confirm your order is:
(faxed or emailed in an attachment)
1) The front of your credit card showing your full name and the last four digits. (ALL other data should be blanked out)
AND
2) A copy of the front page of a credit card bill/statement from the last 6 months clearly showing your name, last 4 digits of your credit card number, and full billing address. (ALL other data should be blanked out.)

- In cases where you haven't got a credit card we may request a copy of a bank statement or other household bill showing your name and address (with other information blanked out)

It is safe to send this information, because you have blanked out the confidential details.

Please note Waysale also adheres to customer records confidentiality standards that are equivalent to or exceeding standards laid down in the UK Data Protection Act.

After your first order is approved at  Waysale, further checks won't be necessary with future orders.

If products show "Free Shipping",no extra fees will be added.

 

If the products don't show "Free Shipping,then you will be charged according to the shipping method of your choice.

 

Waysale.com currently ships small and medium sized orders by international couriers.

The shipping rates can be previewed inside the Waysale.com online shop system.

*How can I trace my order?

Once your order is shipped, you will receive an email from us. In this email, there should be tracking information for your packages as well as the website in which you could trace your order.

*How Long Will It Take To Delivery?

Total delivery time is composed of two parts. The first part is the processing time. This is the time from when your payment is received to when we gather up all the items and pack them. The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination. Standard shipping normally takes 7-10 days, and express shipping normally takes 2-4 days. Processing takes 2-3 days normally.

* Are the packages insured?
Shipping with couriers is insured and traceable online. Once your goods are sent out we will email you with a tracking number so you can trace your delivery. Any missing issues reported, we will reship your order immediately. 

No. There are no Waysale.com overseas offices or representatives.

 

We only have some cooperating factories in China.

Waysale.com is an online wholesale shop localed in Pasadena TX, USA.

We do not add any additional charges or taxes to the products we sell.

Please note that if you are re-selling (or drop-shipping) goods from waysale.com it is your responsibility to ensure you are abiding by the tax (and other) regulations for selling goods in your home country and the destination country.

Please note that if you are drop-shipping to end customers, it is your responsibility to let them know about any taxes they may have to pay when receiving goods from the courier.

Yes - waysale.com chooses products to sell based on their high quality designs and proven hardware reliability. So the quality is guaranteed.

We check all your orders during the packing stage to make sure that the right accessories are included and that the adapters and other standards are correct for your country.

We have a QA team who test your ordered products before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.

All our products are covered by a 12 MONTH WARRANTY, for return and repair / replacement.

In essence this means that faulty products can be returned by post to WaySale USA, or directly to our factory suppliers, where we will make the repairs or instant replacement and ship the new goods back to you.

Before returning goods, please contact us first to discuss the issues you are having. In over 90% of cases we are able to sort out the problem by giving technical support, without your having to send anything back.
Please email our Customer Service Department to us.
tWe will offer you an return code and address..
If there are irremediable defects with the devices, you can return them for repair or replacement under our twelve month warranty.

If you did not buy directly from waysale.com, you need to contact the vendor who sold it to you first. It may still be possible for you to return a faulty product directly to waysale.com and get a replacement sent directly to you, but first this needs to be discussed with the person who was responsible for the original order with martsplus.com.

TIP: Please do not send faulty goods back without contacting with us. It is very hard for us to handle a package without any necessary order information. We will also give you some instructions for returning goods from your country to Waysale.

Please follow these instructions:

Check your login details. Your login username is your email address used for registration.

It might be a problem caused by waysale.com system maintenance - Please wait 30 mins and try again

Ensure that cookies from www.waysale.comare accepted in your browser (Internet Explorer or others).

If nothing works please submit a ticket, our customer service will help you solve it out.

TIP: If you're not sure if the problem is with us or you, please test logging in with a different computer to try logging in, or try different browsers.

If you made a mistake when you registered, and you can't access your account. and you've never made any orders... it might be quickest to just use the registration to sign up again for a new account.

If we returned your money to you and closed your order, it is almost certainly because we were unable to verify your payment or the products you ordered were out of stock. Generally, our customer service staff will contact you by phone or email to discuss with you, but if we can not get in touch with you in 5 days after we receive your payment, we will have to refund for you. As we think it is our responsibility to ship  your order in time.

Possible reasons for refunding money are:
- Paypal account name and address do not match your order's shipping address, and there was no response when we contacted you.

- The products you ordered were out of stock(Generally we have enough stock but rarely we may suffer an temporarily lack of certain product ),and there was no response when we contacted you.

Yeah. You can contact with our online salesmen, depending on the amount of your order, they may offer you some special coupon.

We also offer Limited time sale, please contact with our online salesmen for detailed information.

Of course, we can get you better prices for large volume orders.

If you are interested in a quote for a large quantity of items, please contact us with the following details:
- The item code and description
- The exact desired order quantity
- What your desired time frame would be
- Any special packing instructions, e.g. bulk packing without product boxes

With this information we will get back to you with a quote for the product price.

You can also contact with our online salesmen easily.

Due to the dynamic nature of our product line as well as our effort to provide lowest price to our customers, compiling a catalog would not be very fruitful. Our website contains all the information we have on our products. If you have any specific question, we welcome you to contact our customer service representatives.

The wii we supply is Japan version, So the menu limits in Japanese.

For different versions, their user interface layouts are the same. We can provide English and Japanese manuals in hardcopy format for each. Then the end-user would find it easy to use by comparing it with the Japanese user interface that comes with the wii console we are selling.

All the games come with the wii is in English.  

The wii we supply has been decoded by Wiikey, It support the NTSC format, Thus the wii can play some of the PAL games But it can play all the NTSC games. If you are in Europe, please try to buy the NTSC format games on the www.ebay.com or other websites

The software of the wii is 3.1 version. if you want to update the wii system, please connect wii with the internet, and following the procedure to update the system online.

Because this is Japan version, So it support the NTSC model only, If you are in Europe, Your TV must compatible with the NTSC model. The European and Australian customers will get a free power convector, As the power of the wii is 110V.

We will try our best to make sure the products shipped to our customers are in good quality.

1.Return and full refund
--Products with quality problem in 7 days(from the date products received)can be returned and refund.
--Customer send the products back to us. When we receive the products, we will give an full refund.

2.Replace
--Products with quality problem in 30 days(from the date products received)can be returned and replaced.
--Customer send the products back to us. When we receive the products, we will replace a new product and send back to customer.
--We will pay shipping fee for the replaced products we ship to the customer.

3.Repair
--Products with quality problem in 1 year(from the date products received)can be returned and repaired.
--Customer send the products back to us, when we receive the products, we will repair and send back to customer.
--We will pay shipping fee for the repaired products we ship to the customer.

4.Refund and partial refund.
--Because the international shipping fee is very high and most our pictures on sellerkey.com are taken by ourselves with real products. So we do not give full refund for return without quality problems like "not like the picture" "not as imagining" or just "not satisfied".
--We will reduce the shipping fee from the amount which means a partial refund.
--For large amount return which higher than 500USD, we may reduce 15% from the amount, please contact us firstly.

1. - CANCELLATION BEFORE PAYMENT

If you have not paid for your order, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents.

We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we're not processing your order.

You are under no obligation to follow through and pay for an order just because you checked out your cart online. If you want to do test orders to check shipping fee for later you are welcome to do this.

If your order is more than a week old please note you may not be able to "reactivate" it by sending payment, because the prices of the items may have changed as well as the shipping rates and the currency conversions. You may need to repeat the order with a new cart.

2. - WITHDRAWING AN ORDER AFTER PAYMENT

If you have placed an order and you HAVE PAID, and you want to CANCEL, please contact us as soon as possible.

If the order has entered the packing stage we may charge a restocking fee if you cancel the order for those items.

If you are uncertain about something on your order and you think you want to change it, please contact us and put the order on hold while you decide. This will stop the packing process so you still have a chance to make changes.

If the goods have already been delivered we cannot cancel or change the order.

If you want to cancel an order because you are ADDING further products, but not canceling the previous items, that can usually be processed without any extra fees - please contact us.

If the order is in an early processing stage you may be able to change your mind and cancel the total order, but our policy is that your order payment will be credited to your account to be used for your next order. If you would like a refund for any reason, please talk to us.

Before returning goods, please contact us first to discuss the issues you are having. In over 90% of cases we are able to sort out the problem by giving technical support, without you having to send anything back.

If there are irremediable defects with the devices, you can return them back for repair or replacement under our twelve month warranty.

If you did not buy your product directly from waysale.com, you need to contact the vendor who sold it to you.

*Please note we do not provide any technical support or software support whatsoever for products that were not bought from waysale.com.

Here we list some countries' UPS contact phone number for your reference. Sometimes if there is any delivery problems, Our customer service staff will contact UPS to assist you, meanwhile you also can contact your country local UPS yourself, maybe the problem will be solved quicker.

UPS Japan             0120-27-1040/ (81) 3-5484-5834
UPS India              800 22 7171
UPS Australia         (61) 131 UPS (877)
UPS New Zealand   64-9-279-5230/ 0800-742-5877
UPS US                 1-800-782-7892
UPS Mexico           01-800-90-29200/ (5255) 5228-7900
UPS Canada         1-800-742-5877
UPS Brazil            11-5694-6600/ 0800-770-9035
UPS UK                08457-877-877
UPS France          0821-233-877
UPS Italy             800-877-877
UPS Germany       0800-8826630
UPS Sweden         020-788 799
UPS Finland         0800-1-877-877
UPS Denmark       80 30 22 22
UPS Norway         800-33-470
UPS Holand        0800-099-1300
UPS Spain          902-88-88-20
UPS Russia        495-961-2211
UPS Turkey        212 413 22 22
UPS Israel         1-800-834-834/ +972-3-577-0100

Please log in your waysale.com account, put items in your cart, and preview the shipping cost in the checkout process. You can also go back, change the items in your cart, and see how the prices change if you order more or fewer pieces.

The calculation is automatic based on your shipping address and the weight of items!

There are two reasons why we can't publish fixed shipping rates or put them in a table on our website:

1: Displaying the calculation chart would be too big. Imagine over 100 location codes, 50 weight bands, factoring of constants for each combination, exceptions, etc. Now imagine this information, but for four or five different courier companies. You can't represent that in a simple way, which is why we just let customers preview calculations for their order in the checkout system.

2: The shipping rates for different countries are changed monthly by the courier companies, so shipping quotes are not a static equation. This means that publishing the information online is even more unfeasible.

Here we list some countries' TNT contact phone number for your reference, Sometimes if there is any delivery problem, our customer service staff will contact TNT to assist you, meanwhile you also can contact your country local TNT yourself, maybe the problem will be solved quicker.

TNT Japan            3 55201 900
TNT India             222 823 4060
TNT Australia        2 93177 717
TNT New Zealand   92550500
TNT US                800 558 5555
TNT Mexico          555 242 9159
TNT Canada         905 672 9753
TNT Brazil            5564 8600
TNT UK                02072310455
TNT France           148144814
TNT Italy             025808881
TNT Germany       4073469 0
TNT Sweden         8 625 5 8 00
TNT Finland         20 420  420
TNT Denmark       7938051 1
TNT Norway         81000810
TNT Holand         204744000
TNT Spain           9166059 00
TNT Russia         4957972 700
TNT Turkey         212 410 1500
TNT Israel          8 91402 22
TNT Switzerland   62 837  00 00