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I've received an error message stating that my credit card is invalid. What should I do?  Rate it

If you see an error message stating that your credit card is invalid, this has most likely happened for one of the following reasons:
1. You have incorrectly entered your credit card number.
2. You have incorrectly entered your CVV code.
3. You have incorrectly entered your expiration date.
4. You have used a cancelled credit card to place your order.
5. Your card is restricted to point-of-sale transactions only (sales where your card is physically scanned).

Please double-check your credit card and/or with your bank to ensure that none of these problems have occurred. If you realize that you've made a mistake, simply return to the payment option page and enter in the correct information. Continue checking out as normal.

If you're still encountering problems, please contact us. However, at NO point should you ever e-mail us your full credit card number. Your e-mail does not have the same security features in place as the website. If you wish to reference a specific credit card that you already have on file with us, please reference by the order number.

If you believe that you have provided us with an incorrect CVV code or expiration date you may send us that corrected information via e-mail referencing by the order number.

If you believe that your card was declined due to insufficient funds, but now have those funds available, you may ask that we attempt to charge your credit card again.

If you believe that your card is restricted to point-of-sale transactions, you must either contact your bank about removing such restrictions, provide us with a different credit card, or choose a new payment method.

TNT Contact Phone Number In Main Destination Countries  Rate it

Here we list some countries' TNT contact phone number for your reference, Sometimes if there is any delivery problem, our customer service staff will contact TNT to assist you, meanwhile you also can contact your country local TNT yourself, maybe the problem will be solved quicker.

TNT Japan            3 55201 900
TNT India             222 823 4060
TNT Australia        2 93177 717
TNT New Zealand   92550500
TNT US                800 558 5555
TNT Mexico          555 242 9159
TNT Canada         905 672 9753
TNT Brazil            5564 8600
TNT UK                02072310455
TNT France           148144814
TNT Italy             025808881
TNT Germany       4073469 0
TNT Sweden         8 625 5 8 00
TNT Finland         20 420  420
TNT Denmark       7938051 1
TNT Norway         81000810
TNT Holand         204744000
TNT Spain           9166059 00
TNT Russia         4957972 700
TNT Turkey         212 410 1500
TNT Israel          8 91402 22
TNT Switzerland   62 837  00 00

Need To Contact DHL?  Rate it

Here we list some countries' DHL contact phone number for your reference. Sometimes if there is any delivery problem, Our customer service staff will contact DHL to assist you, meanwhile you also can contact your country local DHL yourself, maybe the problem will be solved quicker.


DHL UK: +44 1332816960
DHL France: +33 472613098
DHL Australia: +61 738457850
DHL Germany: +49 610376560
DHL Canada: +1 9056731345
DHL Denmark: +45 70345345
DHL Hellas (Greece) +30-210-989 0000

DHL USA
- Customer Service: 1-800-225-5345
- Attempted Delivery Inquires: 1-888-273-8876

If you know any more useful local courier numbers, please let us know, as the courier companies aren't too good at publishing them!

How can I Save On Shipping?  Rate it

Due to the high price of international shipping, we suggest our customers to buy everything they want in one order. That way, the per-item shipping cost could be minimized.

If you can wait a little longer, please choose the standard shipping method, It will be much cheaper than express shipping. 

Can I Choose My Desired Courier?  Rate it

Due to difference circumstances in different countries at different time, we have to use our discretion in choosing the courier. All we need from our customers is the length of time in which they desire to receive their products, and we will choose the courier according to that requirement. 

What type of credit cards are accepted by Waysale?  Rate it

Waysale accepts VISA / MASTERCARD / DISCOVER / AMERICAN EXPRESS

How to Contact DHL?  Rate it

Here we list some countries' DHL contact phone number for your reference. Sometimes if there is any delivery problem, our customer service staff will contact DHL to assist you, meanwhile you also can contact your country local DHL yourself, maybe the problem will be solved quicker.


DHL UK: +44 1332816960
DHL France: +33 472613098
DHL Australia: +61 738457850
DHL Germany: +49 610376560
DHL Canada: +1 9056731345
DHL Denmark: +45 70345345
DHL Hellas (Greece) +30-210-989 0000

DHL USA
- Customer Service: 1-800-225-5345
- Attempted Delivery Inquires: 1-888-273-8876

If you know any more useful local courier numbers, please let us know, as the courier companies aren't too good at publishing them!

From what Can I Trust Waysale.com?  Rate it

If you have any doubts about importing from Waysale.com, you're right to be cautious. Here's some key information about waysale.com to give you more confidence in starting out with your new US supplier:

Waysale.com is based in the city of Pasadena TX, USA. Goods are shipped to worldwide by air freight and couriers such as DHL and UPS.

What makes Waysale.com different from other worldwild wholesale suppliers?

-Unlike most export companies, there is no minimum order restriction. You can buy products in any order quantity - even 1 piece sample - from a wide selection of the latest released products. So you can test products and find out about the details of importing from Waysale.com before you're committed to any large orders;

-You can pay via credit card or Credit Card, which offers total buyer protection and avoids the risk to share any of your financial information;

-Drop shippers can send single item directly from waysale.com to their customers.

-All the products you buy from Waysale.com are covered by a 12 month guarantee, and are carefully inspected for quality before packing - which is one additional level of QC over and above what is done in the factory;

-You're supported by waysale US local multi-language speaking staff before and after placing an order, and you can get full product information and support even before purchasing;

-Your goods are packed carefully, and the packages are correctly labeled and accompanied by all the paperwork that's needed for smooth clearance through your country's Customs.

-When you pay for orders on waysale.com you do not need to share any of your confidential financial details with waysale.com and you're protected by Credit Card's money back guarantees;

-WaySale LLC is an officially registered company in USA;

-The Waysale.com website is certified "Hacker Safe" by Scan alert and is also verified by Validated Site.

Fair Use of our Website Materials  Rate it

Can I use your pictures or descriptions on your website?
Can I copy your website pages for my reselling or drop-shipping electronics business?

*In general waysale.com is open about sharing product pictures and descriptions, because we want to help out drop-shippers and e-bay sellers in their online listings.

*Please don't copy the whole of any waysale.com web page or design your web pages to imitate the appearance of waysale.com

**Please read the following further notes on copying / use of content from waysale.com :

- You may use product pictures and product descriptions from waysale .com freely, provided they are used appropriately in the context of your reselling or Affiliate activities

- Please don't copy or adapt customer testimonials or product reviews.

- Please don't copy or adapt waysale.com Knowledgebase articles.

- All material on waysale.com is Copyright and we reserve the right to change our policy at a later date.
 
If you feel you can give us suggestions to improve the product descriptions (an ongoing task as we are always adding new products which start off with no English description at all!), we are always grateful to hear your feedback!

Likewise, we are grateful if you have improved product photographs and are willing to share them (in lower resolution formats) with waysale.com and our other members.

Tips for Customers  Rate it

When you sign up for a waysale.com account you are indicating that you agree to the policies and terms we've published in our online Knowledgebase.

Here are some of the most important information that you MUST be aware of before you place orders:

-Waysale.com sends goods to you from foreign countries. So, you (or the consignee) are IMPORTING. In many countries this means you will be liable for import duties and other taxes. It's YOUR responsibility to find out about this, and YOUR responsibility to pay the taxes/charges on receipt of the items. Drop shippers: you must inform your customers about this in advance.

- Generally most of the couriers can not deliver to PO boxes. So please offer us an detailed address.

- You need a valid phone number on your account. Drop shippers - you MUST provide your customer's phone number for the courier to use.

- Take note of the *sensor* mega pixel rating on digital cameras, not the "interpolated" rating.

- We strongly recommend you order samples before proceeding with large wholesale orders.

- All waysale.com products are covered by our 12 month warranty.

- Customers are responsible for paying the shipping for returning items to waysale. This is sometimes refundable if we find a mistake was made. The cost of shipping replacement products is covered by waysale.com.

Please also take the time to read the full Waysale.com Terms And Policies documents online in our Knowledgebase.

 

Important Information about Waysale.com  Rate it

At waysale.com, we strive to provide our customers the best products with the best service at the best price.

All the products listed on waysale.com are available to buy right now, either as single sample or larger wholesale orders,there is no Minimum Order Quantity.

Orders are shipped by courier directly to any address worldwide. Drop-shipping is available on all orders.

Payment for orders is in full, in advance, bycredit cards ,Google Checkout ,Bank Transfer Or Western Union.

Waysale.com does not add any hidden charges or sales taxes. However the buyer is responsible for any import duties applicable in their own country. Normally any taxes levied are charged on delivery by the courier.

How can I Order Products?  Rate it

Please place orders using our online shop system for products you like. It is also very easy to register with waysale.com and start ordering right away.

Please don't attempt to place orders by email, fax, or phone unless some special occasions. Please discuss with our customer service representative.

You need to register with waysale.com before placing orders.

Any products added to your online cart remain there until you remove them, or check them out.

How Can I Check the Status of my Order?  Rate it

During the process of purchase, you should receive three emails from us. The first email will be sent once you place an order. The second email will be sent once payment is received and confirmed. Finally, the third email will be sent once the packages are shipped.

You can also log in your waysale.com account to check status of all of your orders.

Or you can also contact with our online salesman or customer service representative to get help.

Is It Safe To Shop At Waysale.com?  3.00

At waysale.com, we go to the extreme to ensure the safety of our customers' information. We do not store your payment information on the website. Payments made through Google Checkout and Credit Card are processed by the respective websites, both considered secure and trustworthy. We also do not disclose your information to third parties. For more details, please see our privacy notice.

About Air Mail delivery  Rate it

What is Air Mail delivery?

Air Mail delivery of waysale.com electronics is a cheap, safe way of sending goods in small packets by air freight. Packets are first delivered by truck to Hong Kong airport, and then entered into a special registered Air Mail system in the Airport

How much does it cost to send electronics from Waysale to my country by Air Mail?

Pleaselogin to your Waysale.com account and preview shipping fees for different
items. For a light package under 0.5kg the shipping will be less than $10.

How long does the delivery take?

Around 5-11 business days to your door, after dispatch from the WaySale.com  warehouse (allow up to 1 week for dispatch, after QC inspection and packing, dependent on item and quantity).

Can I track the shipment?

Yes, you can track your Air Mail shipments online using the Hong Kong Post website here.


Is the shipment insured?

Yes, WaySale.com  will guarantee against delivery exceptions and damage in transit. Delivery issues are rare with this systematic, professional service, and goods are packed securely by WaySale.com.

Do I have to pay import taxes?

Whenever you are importing, you may be liable for duties or taxes when the goods arrive in your country's Customs. The rules are different in every country and we advise you to check in advance. In countries with strict Customs regulations, shipments arriving in Postal packets typically experience fewer clearance delays / charges than courier shipments.

What kind of items can go through this Air Mail option?

Any of the items you see listed on WaySale.com can be shipped to you / your customers by Hong Kong post. However, there is a total weight limit per package of 2kg. Above this weight, only courier options will be available.

Can I use WaySale.com  Air Mail delivery for drop shipping?

Yes, WaySale.com offers drop shipping (delivery direct to your customers) for no extra fees. The package does not refer to WaySale.com so your customer will remain loyal to you.

DHL Service number (worldwide)  Rate it

WaySale.com delivers your wholesale goods worldwide; if you need to check on the delivery of your order sent by DHL, please check this list for contact phone numbers for your local DHL office.

DHL Afghanistan - 276362
DHL Albania - 42 27667
DHL Algeria - 213 21 23 01 01
DHL American Samoa - 699 6425
DHL Andorra - 93 2634500
DHL Angola - 2 390376
DHL Anguilla - 497 3440
DHL Antigua - 462 2034
DHL Argentina - 0810 2222 345
DHL Armenia - 2 528058
DHL Arub - 599 9 617472
DHL Australia - 131406
DHL Austria - 0820 55 0505
DHL Azerbaijan - 12 934714
DHL Bahamas - 242 394 4040
DHL Bahrain - 723636
DHL Bangladesh - 02 9881703
DHL Barbados - 429 4855
DHL Belarus - 2781108
DHL Belgium - 02 715 50 50
DHL Belize - 31070
DHL Benin - 30 1314
DHL Bermuda - 295 3300
DHL Bhutan - 232 4730
DHL Bolivia - 2 785522
DHL Bonaire - 9 617472
DHL Bosnia and Herzegovina - 251 600
DHL Botswana - 313894
DHL Brazil - 0800 701 0833
DHL Brunei - 2 444982
DHL Bulgaria - 0700 17 700
DHL Burkina Faso - 33 5171
DHL Burundi - 223425
DHL Cambodia - 23 427726
DHL Cameroon - 42 3636
DHL Canada - 1800 255 5345
DHL Canary Islands,The - 902122424
DHL Cape Verde - 62312425
DHL Cayman Islands - 949 8575
DHL Central African Republic - 61 2606
DHL Chad - 520051
DHL Chile - 800 800 345
DHL China, People's Republic of - 800 810 8000
DHL Colombia - 423 5100
DHL Congo - 945757
DHL Congo, Democratic Republic of - 12 21526
DHL Cook Islands - 25101
DHL Costa Rica - 210 3939
DHL Cote d' Ivoire - 20 22 05 22
DHL Croatia - 01 239 4111
DHL Cuba - 7 204 1876
DHL Curacao - 737 0122
DHL Cyprus - 7777 7345
DHL Czech Republic - 800 103000
DHL Denmark - 70 345 345
DHL Djibouti - 35 0642
DHL Dominica - 448 5887
DHL Dominican Republic - 09 534 7888
DHL East Timor - 61 407 272 357
DHL Ecuador - 2 2485100
DHL Egypt - 2 3029801
DHL El Salvador - 260 7722
DHL Equatorial Guinea - 92587
DHL Eritrea - 1 120210
DHL Estonia - 6 652 555
DHL Ethiopia - 1 614281
DHL Falkand Islands - 22264
DHL Fiji - 331 3166
DHL Finland - 030 45 345
DHL France - 0820 20 80 80
DHL French Guiana - 382521
DHL Gabon - 760080
DHL Gambia - 4396889
DHL Georgia - 8832 999568
DHL Germany - 0180 53452255
DHL Ghana - 21 221647
DHL Gibraltar - 73775
DHL Greece - 210 989 0000
DHL Grenada - 440 5009
DHL Guadeloupe - 267739
DHL Guam - 646 1765
DHL Guatemala - 3 323023
DHL Guernsey - 01481 236596
DHL Guinea Republic - 414890
DHL Guinea-Bissau - 215529
DHL Guyana (British) - 4 2019
DHL Haiti - 464800
DHL Honduras - 220 1800
DHL Hong Kong - 2 400 3388
DHL Hungary - 06 40454545
DHL Iceland - 535 1100
DHL India - 3030 0345/1600 111 345
DHL Indonesia - 0800 1333 333
DHL Iran, Islamic Republic of - 21 871 9170
DHL Iraq - 790 1909517
DHL Ireland, Republic of - 1 800 725 725
DHL Israel - 1700 707 345
DHL Italy - 199 199 345
DHL Jamaica - 922 7333
DHL Japan - 0120 39 2580
DHL Jersey - 1534 743350
DHL Jordan - 6 858514
DHL Kazakhstan - 8 3272 588 588
DHL Kenya - 20 6925120
DHL Kiribati - 21114
DHL Korea, Republic of - 1588 0001
DHL Kuwait - 431 8300
DHL Kyrgyzstan - 312 611111
DHL Lao, People's Democratic Republic - 021 214868
DHL Latvia - 8000345
DHL Lebanon - 01 629700
DHL Lesotho - 311082
DHL Liberia - 226986
DHL Libya - 21 444 3782
DHL Lithuania - 8 800 22 345
DHL Luxembourg - 35 09 09
DHL Macau - 372828
DHL Macedonia, Republic of - 02 312 1111
DHL Madagascar - 202 242839
DHL Malawi - 620688
DHL Malaysia - 1800 888 388
DHL Maldives - 326 688
DHL Mali - 226376
DHL Malta - 800 148
DHL Marshall Islands - 247 3071
DHL Martinique - 504141
DHL Mauritania - 254706
DHL Mauritius - 208 7711
DHL Mexico - 5345 7000
DHL Moldova, Republic of - 042 2 228002
DHL Mongolia - 1 310919
DHL Montserrat - 1781 1/2
DHL Morocco - 2 972020
DHL Mozambique - 1 307290
DHL Myanmar - 664 423
DHL Namibia - 061 223161
DHL Nauru, Republic of - 3591
DHL Nepal - 1 478 3248
DHL Netherlands, The - 0800 0552
DHL Nevis - 469 0553
DHL New CaIedonia - 251414
DHL New ZeaIand - 0800 800020
DHL Nicaragua - 2 284081
DHL Niger - 733359
DHL Nigeria - 1 452 7086
DHL Niue - 4295
DHL Norway - 810 01345
DHL Oman - 563599
DHL Pakistan - 111 500 000
DHL Panama - 2 713451
DHL Papua New Guinea - 325 9866
DHL Paraguay - 21 211035
DHL Peru - 517 2500
DHL Philippines, The - 1800 1888 0345
DHL Poland - 0 080 1345 345
DHL Portugal - 707 505 606
DHL Puerto Rico - 1 800 225 5345
DHL Qatar - 46 21202
DHL Reunion, Island of - 484380
DHL Romania - 021/222 1777
DHL Russian Federation, The - 095 956 1000
DHL Rwanda - 73051
DHL Saipan - 234 8812
DHL Samoa - 24129
DHL Saudi Arabia - 800 345 0000
DHL Senegal - 824 2604 07
DHL Serbia and Montenegro - 011 310 5500
DHL Seychelles - 380300
DHL Sierra Leone - 22 225902
DHL Singapore - 1800 285 8888
DHL Slovakia - 02/4822 9229
DHL Slovenia - 01 5887 800
DHL Solomon lslands - 23532
DHL Somalia - 653930
DHL Somaliland, Republic of - 2 134674
DHL South Africa - 0860 345 000
DHL Spain - 902 12 24 24
DHL Sri Lanka - 11 2 304304
DHL St. Barthelemy - 276184
DHL St. Eustatius - 318 2303
DHL St. Kitts - 466 2359
DHL St. Lucia - 453 1538
DHL St. Maarten - 42952
DHL St.Vincent - 457 2815 2920
DHL Sudan - 11 777500
DHL Suriname - 404 007
DHL Swaziland - 45829
DHL Sweden - 0771 345 345
DHL Switzerland - 0848 711 711
DHL Syria - 11 2130207
DHL Tahiti - 830 024
DHL Taiwan - 0800 769 888
DHL Tajikstan - 3772 210280
DHL Tanzania - 22 286 1000 4
DHL Thailand - 02 345 5000
DHL Togo - 216725
DHL Tonga - 23617
DHL Trinidad and Tobago - 625 9967
DHL Tunisia - 71 941211
DHL Turkey - 444 0040
DHL Turkmenistan - 357130
DHL Turks and Caicos lslands - 599 5 42952
DHL Tuvalu - 20625
DHL Uganda - 41 256470
DHL Ukraine - 044 490 2600
DHL United Arab Emirates - UAE - 4 2995 333
DHL United Kingdom - UK - 08701 100 300
DHL United States of America - USA - 1 800 225 5345
DHL Uruguay - 26041331
DHL Uzbekistan - 8371 1205525
DHL Vanuatu - 2 3943
DHL Venezuela - 212 2056000
DHL Vietnam - 4 775 3999
DHL Virgin lslands (British) - 494 4659
DHL Virgin lslands (US) - 4 800 2225 5345
DHL Yemen - 1 441096 7 8 9
DHL Zimbia - 1 229720
DHL Zimbabwe - 4 700120

Large Order Concerned  Rate it

The price breaks indicated in the online shop normally go up to 100 or 200 pieces. What if you want to order A LOT MORE? Can WAYSALE give you a good quote?

Answer: Of course, we can get you better prices for large volume orders.

If you are interested in a quote for a large quantity of items, please contact us with the following details:
- The item code and description
- The exact desired order quantity
- A general prediction of likely ongoing order quantity if any
- What your desired time frame would be
- Any special packing instructions, e.g. bulk packing without product boxes

With this information we will get back to you with a quote for the product price. Shipping costs / logistics arrangements would need to be discussed in more detail for large orders.

Note:
Please don't write us an email like this:

"Dear WAYSALE please give me a quote for all your MP3 Players in quantities 10,000 ; 100,000 ; 1,000,000. Best regards."

If you are really interested in buying tens of thousands of a particular product, please contact us with full details as noted above, and preferably begin by placing small quantity sample orders on our site so you can check out the products first hand.

Online Seller-- How You Calculate Shipping?  Rate it

Please log in your waysale.com account, put items in your cart, and preview the shipping cost in the checkout process. You can also go back, change the items in your cart, and see how the prices change if you order more or fewer pieces.

The calculation is automatic based on your shipping address and the weight of items!

There are two reasons why we can't publish fixed shipping rates or put them in a table on our website:

1: Displaying the calculation chart would be too big. Imagine over 100 location codes, 50 weight bands, factoring of constants for each combination, exceptions, etc. Now imagine this information, but for four or five different courier companies. You can't represent that in a simple way, which is why we just let customers preview calculations for their order in the checkout system.

2: The shipping rates for different countries are changed monthly by the courier companies, so shipping quotes are not a static equation. This means that publishing the information online is even more unfeasible.

UPS Contact Phone Number in Main Destination Countries  Rate it

Here we list some countries' UPS contact phone number for your reference. Sometimes if there is any delivery problems, Our customer service staff will contact UPS to assist you, meanwhile you also can contact your country local UPS yourself, maybe the problem will be solved quicker.

UPS Japan             0120-27-1040/ (81) 3-5484-5834
UPS India              800 22 7171
UPS Australia         (61) 131 UPS (877)
UPS New Zealand   64-9-279-5230/ 0800-742-5877
UPS US                 1-800-782-7892
UPS Mexico           01-800-90-29200/ (5255) 5228-7900
UPS Canada         1-800-742-5877
UPS Brazil            11-5694-6600/ 0800-770-9035
UPS UK                08457-877-877
UPS France          0821-233-877
UPS Italy             800-877-877
UPS Germany       0800-8826630
UPS Sweden         020-788 799
UPS Finland         0800-1-877-877
UPS Denmark       80 30 22 22
UPS Norway         800-33-470
UPS Holand        0800-099-1300
UPS Spain          902-88-88-20
UPS Russia        495-961-2211
UPS Turkey        212 413 22 22
UPS Israel         1-800-834-834/ +972-3-577-0100

New Customer Read About: Payment Verification  1.00

The first time you place an order on Waysale.com, we may need to obtain some faxed / emailed details from you to confirm the payment for your order is authorized.

The reason for this check is that Credit Card payments are often made from stolen credit cards or hijacked Credit Card accounts. We need to make sure that the person / address we are delivering the goods to is truly the same person/ company making the payment.

The purpose of the check is to verify that the person who made the Credit Cardl payment for the Waysale order is aware of the payment and is either the addressee/consignee of the order, or partnered with the business making the order.

Not all first customers will need to go through this checking process, but please check your email in the two days after placing your order and payment in case we are trying to contact you to perform the payment check.

If you are a free web mail user, e.g. Yahoo / Hotmail , or an AOL user, or in fact anyone with an over-aggressive spam filter.

Typically, the information we will ask you to provide to confirm your order is:
(faxed or emailed in an attachment)
1) The front of your credit card showing your full name and the last four digits. (ALL other data should be blanked out)
AND
2) A copy of the front page of a credit card bill/statement from the last 6 months clearly showing your name, last 4 digits of your credit card number, and full billing address. (ALL other data should be blanked out.)

- In cases where you haven't got a credit card we may request a copy of a bank statement or other household bill showing your name and address (with other information blanked out)

It is safe to send this information, because you have blanked out the confidential details.

Please note Waysale also adheres to customer records confidentiality standards that are equivalent to or exceeding standards laid down in the UK Data Protection Act.

After your first order is approved at  Waysale, further checks won't be necessary with future orders.

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