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How Can I Return A Faulty Item?

Before returning goods, please contact us first to discuss the issues you are having. In over 90% of cases we are able to sort out the problem by giving technical support, without your having to send anything back.
Please email our Customer Service Department to us.
tWe will offer you an return code and address..
If there are irremediable defects with the devices, you can return them for repair or replacement under our twelve month warranty.

If you did not buy directly from waysale.com, you need to contact the vendor who sold it to you first. It may still be possible for you to return a faulty product directly to waysale.com and get a replacement sent directly to you, but first this needs to be discussed with the person who was responsible for the original order with martsplus.com.

TIP: Please do not send faulty goods back without contacting with us. It is very hard for us to handle a package without any necessary order information. We will also give you some instructions for returning goods from your country to Waysale.


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